Shipping policy

Last updated: April 25, 2026

Aerovana operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Aerovana is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise interact with our Services.

By using and accessing any of the Services, you consent to the collection and use of your information as described in this Privacy Policy, including for advertising and analytics purposes.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified.

We may collect or process the following categories of personal information:

  • Contact details (name, address, phone number, email)

  • Financial information (payment details, transaction confirmations)

  • Account information (username, password, preferences)

  • Transaction data (items viewed, purchased, returned)

  • Communications (customer support inquiries)

  • Device information (IP address, browser type, device identifiers)

  • Usage information (site activity, interaction behavior)

Tracking Technologies

We use cookies, pixels, tags, and similar technologies to collect information about your interactions with our website.

These technologies help us:

  • Understand how users interact with our website

  • Improve performance and functionality

  • Deliver relevant advertising

These tools may track actions such as pages viewed, items added to cart, and purchases.

Cookies

Cookies are small data files stored on your device. We use cookies to:

  • Operate and improve our website

  • Analyze usage and performance

  • Support advertising and remarketing

You can control or disable cookies through your browser settings.

Personal Information Sources

We may collect personal information:

  • Directly from you (account creation, purchases, support requests)

  • Automatically through cookies and tracking technologies

  • From service providers and partners

  • From third-party platforms

How We Use Your Personal Information

We use your personal information to:

Provide and Improve Services

  • Process orders and payments

  • Deliver products

  • Personalize your experience

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including:

  • Sending email and SMS marketing

  • Displaying advertisements on our website and third-party platforms

  • Showing relevant ads based on your browsing behavior

We may work with advertising platforms including Microsoft Advertising and other partners to deliver advertisements and measure performance.

We may use your browsing activity to show you advertisements on other websites and platforms (remarketing).

This may involve limited data such as device identifiers, browsing behavior, and interactions with our website.

Security and Fraud Prevention

  • Prevent fraud and unauthorized activity

  • Maintain system security

Communication

  • Provide customer support

  • Respond to inquiries

Legal Obligations

  • Comply with applicable laws

  • Respond to legal requests

How We Disclose Personal Information

We may disclose personal information:

  • To Shopify and service providers (payments, analytics, fulfillment)

  • To marketing and advertising partners

  • When required by law

  • In connection with business transactions

Our partners may process your data in accordance with their own privacy policies.

Relationship with Shopify

Our Services are hosted by Shopify, which may process your personal information to provide and improve its services.

To learn more, visit Shopify’s Privacy Policy.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from children.

Security and Retention

We implement reasonable safeguards to protect your information. However, no system is completely secure.

We retain personal information only as long as necessary to provide our Services and comply with legal obligations.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Access to your data

  • Correction of inaccurate data

  • Deletion of your data

  • Opt-out of targeted advertising

To exercise your rights, contact us at support@aerovana.com.

International Transfers

Your information may be transferred and processed outside your country, including in the United States.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page.

Contact Us

If you have any questions, contact us at:

Aerovana
support@aerovana.com
333 Westlake Ave N, Seattle, WA 98109, United States